My first one was fitted about six years ago when I was with Eon. It wouldn't "talk" to EDF when I changed so it was changed to new ones which would talk to neither my supplier nor my in-home display. And EDF couldn't fix it and refused to replace it so I had a dumb meter. Eventually EDF was so bad I complained to the ombudsman and got some compensation but no new meter.
A few months ago I changed to British Gas. They have been very keen to sort the situation. The electricity meter was swapped before Christmas but there was a problem with the gas meter. Today Dave arrived.
What a perfect gent Dave is! He arrived with overshoes and immediately showed his identification. He chatted but left me to eat my breakfast in peace. He noticed that there was a bag of rubbish waiting to go to the bin and took it there for me, realising that I might be worried for my safety in this ice weather. There was a considerable problem in changing the meter but he persevered and it is now up and running. He not only explained the in home display but he also told me about the app and gave me useful energy saving advice. A wonderful ambassador for his company.
I know we all have problems with different suppliers but wouldn't it be wonderful if they all employed Daves?
Isn’t it great when you get a Dave! Glad it’s sorted now. Catriona
ReplyDeleteYes! I'm hoping I get a customer satisfaction survey to complete.
DeleteDave is a credit to this company. I hope you get a survey to complete. Or is there any way you can email the company and let them know how wonderful a job he did?
ReplyDeleteGod bless.
I shall investigate after 24 hours.
DeleteWe have British Gas and their customer serive and guys who visit are all brilliant, we not had an awkward person here.
ReplyDeleteSounds like you have received excellent customer service care from Dave! :)
ReplyDeleteOur experience with British Gas has been a bit hit and miss - their regular service and repair visits have been great, but they used a third party contractor for our replacement boiler installation and it was a real trial. The fitter managed to break a light fitting among other problems. Following our complaints, BG blacklisted that particular firm so that no-one else would suffer the same problems.
ReplyDeleteWe don't have gas in our corner of Norfolk!
ReplyDelete