I went to Lakeland today – no, not the Lake District but Lakeland Ltd, “the home of creative kitchenware.” Kitchen porn is more like it. The stuff in there ranges from the incredibly useful and difficult-to-find to the incredibly useless and why would you want to find it.
I went to Lakeland and had a good ferret around but I made sure I was there early because last time I went I managed to smash a couple of sundae glasses when I knocked into a display whilst riding my mobility scooter. The staff were really good, “Please don’t worry, no need to pay” and I have to say if you’re going to break something, Lakeland is the place to do it as they have the best kit for clearing it up.
They were so good that I e mailed their head office and I sent the staff a thank you card. I was trundling around (very carefully) today and an assistant said, “Excuse me, are you the lady who sent the lovely card?”
And once again the service was superb. Several staff members greeted me and I was beautifully looked after.
It’s the power of thank you. One assistant told me that my card has pride of place on the staff notice board and thanked me for it.
So my thank you came back to me. And I came home with a smile on my face.