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Tuesday, 26 August 2014

The Power of Thank You

I went to Lakeland today – no, not the Lake District but Lakeland Ltd, “the home of creative kitchenware.”  Kitchen porn is more like it.  The stuff in there ranges from the incredibly useful and difficult-to-find to the incredibly useless and why would you want to find it.   

I went to Lakeland and had a good ferret around but I made sure I was there early because last time I went I managed to smash a couple of sundae glasses when I knocked into a display whilst riding my mobility scooter. The staff were really good, “Please don’t worry, no need to pay” and I have to say if you’re going to break something, Lakeland is the place to do it as they have the best kit for clearing it up.

They were so good that I e mailed their head office and I sent the staff a thank you card.  I was trundling around (very carefully) today and an assistant said, “Excuse me, are you the lady who sent the lovely card?”

And once again the service was superb.  Several staff members greeted me and I was beautifully looked after. 

It’s the power of thank you.  One assistant told me that my card has pride of place on the staff notice board and thanked me for it.

So my thank you came back to me.  And I came home with a smile on my face. 


  1. Manners cost nothing I always say and always makes my day as it has yours...

  2. I love lakeland, I dare not go in as they have so many wants not needs. One of the dog walkers works there and I have to stick my fingers in my ears and say La la la when she tells us of the new things they have coming in.

    Skellington Gingerman cutter was a must have though x

  3. How Lovely! - I used to get a catalogue from Lakeland until I discovered that they opened a new shop in Brighton. I love looking around, but most of the time I don`t have the cash to splurge. I bought a biscuit cutter last year and hope to use it soon to make my granddaughter some gingerbread men.

  4. that is so neat! what a great story too

  5. We have a Lakeland store, and it is one of my favourite shops. The staff are so polite and helpful.....but I do get lost amongst their shelves of useful objects!